Returns

Return conditions

Not quite satisfied with your order? No problem! You can easily return your order under certain conditions.

  • You can return items from your order up to 14 days after the receipt.
  • The products should be unused and undamaged.
  • The products should be returned in the original package.

 If you notice any type of defect or fault in your received order, please contact directly our Customer Service team as soon as possible at [email protected] or at +32 14 24 29 04.

 

Return rate

For the return of your package, a fixed cost of €10 will be taken into account, unless the return concerns an incorrect delivery. This cost will be deducted from your refund.

 

How to return a product?

Product damaged or broken? Replace it for free

Fill in the free replacement form

If you can prove that the shipment arrived damaged, you will receive the same product free of charge

 

Not satisfied? Get your money back

Create a return shipment

If a product is broken, you do not have to return it

 

Any remarks?

Contact customer service

Let us know what you think of us. Feedback is always a gift

 

Refund payment

Refunds will be made within 14 days after receiving your package

  • This refund includes the total amount you paid upon purchase, including the original shipping costs for the home delivery. The fixed return cost of €10 will be deducted from this total amount.
    (For instance: if you placed an order of €50 + €10 shipping costs, your total amount paid upon purchase was €60. Your refund will be €60 - €10 (fixed return cost) or €50.)
  • The amount will be refunded to the original account with which the order was completed. It is not possible to specify another account for this.
  • If the payment was made using a credit card (Visa, MasterCard), the money will only be available with your next (monthly) credit card bill.

 

Complaints

Do you have a complaint? We're sorry to hear that! Please send us an e-mail with the subject "Complaint" to [email protected]. This way, we can immediately see that we need to intervene quickly.

We strive for a quick settlement of a complaint. You can expect a solution within 14 working days. Once we have thoroughly investigated the complaint, we will contact you to submit a solution. Every complaint is a learning process, and it offers us the experience to prevent the complaint in the future.

Quality and service are important core values to us. We strive to satisfy our customers and assist them when necessary. This is why we do everything we can to transform customer complaints into compliments. To us, a complaint is a challenge that we want to enter with full conviction with the aim of improving our communication, service and quality.